Contact Us
Employee Assistance Program

What is an Employee Assistance Program and why is it important?​

An Employee Assistance Program (EAP) is a workplace-based program that provides confidential and professional counseling, support, and other services to employees who are experiencing personal or work-related problems that may affect their job performance, health, or well-being.

EAPs can offer a wide range of services, including short-term counseling, mental health support, financial and legal counseling, childcare and eldercare referrals, substance abuse treatment, and other resources to help employees manage stress, improve work-life balance, and address personal and professional challenges.
Employers often offer EAPs as part of their benefits package to support the overall health and wellness of their employees. Having an EAP can help employers improve employee productivity and engagement, reduce absenteeism and turnover rates, and enhance overall organizational performance.

Additionally, EAPs can provide a valuable resource for employees who may be experiencing personal or work-related problems but are reluctant to seek help due to stigma, confidentiality concerns, or other barriers. By offering a confidential and supportive environment for employees to seek help, EAPs can help reduce the negative impact of these issues on both the employee and the organization.

What is our employee assistance program and why is it important?..

The Company Wellness Solutions EAP is innovative, holistic and all inclusive. Our EAP is designed to support employees with daily challenges and proactively get them on their feet. We aim to improve employee productivity in the workplace and lower both presenteeism and absenteeism. We strive to increase staff morale and ensure all members are safe, healthy, debt free, and mentally sound. This program offers insight, assistance and advice to employees while providing a platform for them to call, chat or download documents relating to everyday problems. Eight dependants are included in your employee’s EAP. There are no limitations to the challenges or usage of EAP.

The benefits of having a company EAP:

Categories of support that form part of your EAP:

What makes our Employee Assistance Program different is our approach; and because we consider ourselves proactive, we are able to achieve a much higher uptake than our competitors. Our aim is to engage with employees on multiple platforms, from our native EAP app, to our online portal consequently allowing instant and easy access to one of our providers. The best EAP provider.

What makes us different

All counsellors are registered with the HPCSA and ASCHP
Our counsellors have the ability to assist in trauma and life coaching providing a holistic solution for our members. Our HPCSA counsellors have over 720 hours of practical experience and a 4 year BPsych Degree. These counsellors follow the biomedical model of counselling and a westernised approach, they are also trained and encouraged to adopt and contextualise their counselling for the South African cultural landscape.
Turn-key wellness partner
Other wellness and EAP providers subcontract some or all of their work to others. Company Wellness Solutions is the most comprehensive, turn-key wellness and EAP provider in South Africa, utilising in-house registered counsellors and staff to conduct our wellness events and EAPs. Whether you need assessments, a unique wellness event or a comprehensive EAP, Company Wellness Solutions’ dedicated staff will create a tremendous, customised Employee Wellness Program that produces tangible results.
Our presence throughout the country and internationally
While our head office is in South Africa, we have branches in over 13 countries. We cover most of Africa, and we have a presence in Europe, the UK and are presently opening an office in the USA. Our innovation and tech allow us to cater to almost any country, integrating our application, web-presence, and toll-free access seamlessly.
Whilst some of our competitors have ‘years’, CWS has innovation
Company Wellness Solutions was opened in 2017 and has since become a force to be reckoned within South Africa and abroad. Over the last five years we have signed up almost 200 000 members to our program, with just over 90% client retention. Our very first clients ever are still with us, which shows our dedication to delivering consistent, quality service to our clients.
The first in our field to offer a variety of products
Where we go, others follow. Company Wellness Solutions was the first EAP company in Africa to offer instant access to five categories of service providers. We were the first to include live, instant access to personal trainers and registered dietitians via live chat on our application. We were also the first to include a digital doctor built within our EAP to handle all your difficult Occupational Health needs.
Reporting monthly, quarterly, and annually showing you the return on investment with an interactive reporting dashboard that can be customised at the click of a button
Accurate, regular reporting built in to your EAP at an affordable monthly rate for all your clients. Most of our competitors only offer quarterly static reports while we offer monthly interactive reporting with click-down ability. Spend time looking at your reports and have the ability to view deeper details.
Dedicated account managers
Every company on our books receives a dedicated account manager. Most of our competitors only offer this service to their larger clients. We believe each company, no matter how small, deserves their own account manager. The dedicated manager is there to help should you be experiencing any issues with your program deliverables. Your account manager will also help you arrange wellness days and implement your value-added services.
High utilisation
We are the highest utilised EAP in Africa boasting an average 24% utilisation across the board.
Integrated, free assessments
Know where to start with our embedded Well-being assessment, providing you with real data to monitor your employees’ well-being. Our unique H.E.L.P. Assessment offers our clients the ability to measure their current wellness level and gauge the improvement thereof.
Highest Google rating
We have the highest Google rating out of any wellness company in South Africa. Every day our clients’ employees are raving about the service they have received from us. Google us and see for yourself.
My HR Wellness portal
Company Wellness Solutions is the only EAP provider that offers an easy-to- navigate platform where HR can now use content, promote the EAP, refer their employees and make contact with their account managers online at the click of a button.
We are always relatable
We allow every employee to select which demographic, age, gender and language of the expert that will be assisting them, ensuring the employee opens up and feels comfortable with the experts helping them.
Multiple ways to get help
We cater to all employees, and strongly believe in the right of access to our program. We have numerous ways for an employee to get in touch with us, from toll-free lines, USSD and web-portals, through to our premium Native Application.
Our one-of-a-kind application
Our unique application, available on all mobile phones, is the only wellness app that offers live, instant contact with an expert. It also has numerous features available such as a calorie counter and mood tracker. In fact, there are so many amazing features on our app that we couldn’t list them all. Ask your consultant for a free demo and see for yourself.
We support your employees and up to eight of their dependants
Why should only your employees be covered under our program. We allow your employees to give up to eight immediate family members access to our app and our service at no extra charge to them or to you.
Our offering is uncapped with no restrictions
Once you sign up with Company Wellness Solutions, you will never need to worry about reaching your limit again. We are the only EAP provider with absolutely NO utilisation limit. Why should your staff not get access to a program that you are paying for because someone else over-utilised the program? With us, what you see is what you get, and that is unlimited help for your staff as and when they need it.

Let’s Get Your EAP Going